Privacy Policy
Last updated: 30th September 2025
Visions of a Helping Hand Charitable Trust respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and safeguard information gathered through our website.
1. Information We Collect
We may collect personal information that you voluntarily provide through forms on our website (such as contact forms or referral forms). This can include your name, email address, phone number, or other details needed to respond to your enquiry. We may also collect non-identifiable information such as website analytics, cookies, and IP addresses to improve our services and user experience.
2. How We Use Your Information
We will only use the information you provide to:
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Respond to your enquiries or service requests
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Process referrals or applications where applicable
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Keep you informed about VOHH services, news, or updates (if you opt in)
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Improve our website and services through analytics
We will never sell or share your personal information with third parties, except where required by law or with your consent.
3. Data Security
We take appropriate measures to protect your personal information from misuse, loss, unauthorised access, or disclosure. VOHH uses secure systems to store data, and staff follow strict confidentiality practices.
4. Your Rights
Under the Privacy Act 2020, you have the right to access and request correction of any personal information we hold about you. To do this, please contact us at info@visions.org.nz or 0800 4 VISIONS.
5. Third-Party Services
Our website may use third-party services (such as Google Analytics) to help us understand visitor behaviour. These services may collect anonymous information using cookies. You can disable cookies in your browser settings if you prefer.
6. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
7. Contact Us
If you have any questions about this policy or how we handle your information, please contact us at:
📧 info@visions.org.nz
📞 0800 4 VISIONS
Disclaimer
The information contained in this website is for general information purposes only and is subject to change without notice.
The information is provided by Visions of a Helping Hand Charitable Trust.
Although we strive to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
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This website contains material which is owned by or licensed to us, and reproduction of this material is prohibited. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Where the graphics are not our own, we have included links to redirect to the source site.
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Please contact info@visions.org.nz if you wish to have any materials removed.